1. Agreement and Acceptance
By engaging with ProdGenius for services, you agree to abide by the following terms and conditions. This document constitutes a binding agreement between you (the client) and ProdGenius.
2. Services Provided
- ProdGenius offers website development, marketplace account setup, social media management, and digital advertising campaigns tailored to your selected package.
- Services will be delivered as outlined in the selected package (Starter, Growth, or Premium). Additional services or modifications outside the agreed scope will incur extra charges.
3. Payment Terms
- Full payment is required upfront for Starter and Growth packages.
- For Premium packages, 50% of the total amount is due upfront, with the remaining balance payable upon project completion.
- Payments are non-refundable once work has begun.
4. Delivery Timelines
- Project timelines (5, 7, or 10 days) are based on the chosen package.
- Delays caused by the client (e.g., late submission of required materials or approvals) will not affect the agreed delivery timeframe from ProdGenius.
5. Revisions Policy
- Revisions will be provided as per the package details (2 for Starter, 5 for Growth, Unlimited for Premium).
- Additional revisions outside the included scope will be charged at CA$ 50 per revision.
6. Client Responsibilities
- The client is responsible for providing all necessary materials, including branding assets, product details, and other relevant content, within the agreed timelines.
- Prompt communication and approval from the client are essential for meeting project deadlines.
7. Ownership and Usage
- Upon full payment, ownership of deliverables (e.g., website, social media accounts, and campaigns) transfers to the client.
- ProdGenius reserves the right to use completed projects for portfolio and marketing purposes unless the client explicitly requests otherwise.
8. Confidentiality
- Both parties agree to maintain confidentiality regarding proprietary information shared during the project.
- ProdGenius will not disclose, sell, or use the client’s information beyond the scope of the agreed services.
9. Limitation of Liability
- ProdGenius is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of its services.
- The client assumes full responsibility for the accuracy and legality of content provided for use in the project.
10. Termination Policy
- Either party may terminate the agreement if the other party fails to uphold their obligations.
- In case of client-initiated termination, the client will be billed for all completed work up to the termination date, and no refunds will be provided for completed services.
11. Third-Party Platforms
- ProdGenius utilizes third-party platforms (e.g., Shopify, Amazon, Facebook) for website development, marketplace account setup, and advertising.
- ProdGenius is not responsible for errors, delays, or malfunctions caused by these platforms.
12. Support and Maintenance
- Ongoing support and maintenance (e.g., website updates, account management) are not included in the packages unless specified.
- Such services can be availed at additional costs as per mutual agreement.
13. Intellectual Property
- All custom designs, logos, and branding materials created by ProdGenius are the intellectual property of the client upon full payment.
- Pre-made or third-party templates used in projects remain the intellectual property of their respective owners.
14. Amendments
- ProdGenius reserves the right to update these terms and conditions at any time, with prior notification to the client.
15. Dispute Resolution
- In the event of a dispute, both parties agree to resolve the matter amicably through discussion.
- If unresolved, disputes will be governed under the jurisdiction of Ontario, Canada.
16. Contact Information
For questions, concerns, or clarifications, please contact us:
- Email: prodgenius.ca@gmail.com
- Phone: +1 (647) 641-0470
- Website: prodgenius.ca